Seven weeks ago we had you over to our home to give us a quote on your dustless sanding, staining, and refinishing of our kitchen and foyer hardwood. You were so nice and helpful and excited to help us in our kitchen remodel.
Fast forward to our scheduled appointment last Tuesday. You called the day before and said you wouldn't be able to come until Thursday since your truck was in the shop. No problem.
On Wednesday, after working 9-5 and then being a leader at Vacation Bible School from 5:30-8:40, I drove myself (exhausted) to our house 2 hours away so that I could be there to meet you bright and early on Thursday at 8AM.
At 9:15 I called your office and got hung up on by your extremely rude front desk girl when all I wanted was to know when you would be at my house!
9:45 I finally got a call back from Charlie, your floor manager. He said the truck wasn't fixed yet. So I took a half day off work for no reason. Great. Don't worry though, "I will be there first thing Monday morning, without fail," says Charlie. Okay, this sucks, but whatever I can deal with it.
Saturday morning... get a call from Charlie again. Truck won't be fixed until who knows when. Maybe August. I feel like I'm getting lied to at this point, right?? They also cashed our check for $536.00 on Friday, before even showing up for any of the work!
Floor refinishing - cancelled. Now I'm looking for someone in the St. Louis area who can actually get the job done. UGH
Sincerely,
A disgruntled "Mrs. Bailey" (as they liked to call me because they couldn't wrap their heads around the fact that I'm Meghan Holtschlag and we are engaged, not married yet!!)
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